Cancellation and Refund Policy
Last updated: 30 October 2026
This policy applies to all bookings made with Eagle Safaris, a brand of Banzaara Vacations Pvt. Ltd. It replaces any earlier cancellation terms, including those on our Payments page, so that the same rules apply everywhere.
1. How to cancel
Send your cancellation request by email to hello@eaglesafaris.in from the email address used for your booking, with your booking reference. The cancellation date is the date we receive your email. We will confirm the cancellation and the refund amount in writing within 2 working days.
2. Cancellation charges
These charges apply to the total package value, excluding government fees, which are covered in section 3.
| When you cancel | Refund |
|---|---|
| 30 days or more before travel | Full refund minus a 10% administration charge |
| 15 to 29 days before travel | 50% refund |
| 14 days or less before travel, or no show | No refund |
3. Government permit and Forest Rest House fees
Safari permits, entry fees and FRH charges are paid to the Forest Department, and their refund is decided by the department’s own rules. Many permits are non refundable and cannot be transferred to another person or date. Where the department allows a refund, we pass it to you in full as soon as we receive it. Your quote will tell you which fees are non refundable before you pay.
4. If we cannot deliver
- If a permit, FRH room or any other service you have paid for cannot be secured, we will offer you an alternative of equal or higher value or a full refund of the amount paid for that service, at your choice.
- If we cancel your booking for any reason other than force majeure, you will receive a full refund of all amounts paid.
5. Park closures and force majeure
If your trip cannot go ahead because of a Forest Department closure, government order, natural calamity, flood, landslide or similar event outside anyone’s control, you can choose between rescheduling at no extra service charge, a credit note valid for 12 months, or a refund of all amounts that we are able to recover from suppliers and authorities, plus our full service charge.
6. Changes to your booking
Date or zone changes are subject to availability and to Forest Department rules. Permits generally cannot be changed once issued. Any change in cost will be confirmed with you in writing before it is made.
7. Refund timeline
Approved refunds are processed within 7 to 10 working days to the original payment method. Refunds that depend on the Forest Department are processed within 7 working days of us receiving them from the department.
8. Questions
For any question about a cancellation or refund, call +91 97111 33775 or email hello@eaglesafaris.in.
| Grievance Officer | Rishi, Managing Director, Banzaara Vacations Pvt. Ltd. |
|---|---|
| hello@eaglesafaris.in | |
| Phone | +91 97111 33775 (Monday to Saturday, 10 am to 6 pm IST) |
| Address | Laxmi Vihar, Corbett City, Ramnagar, Uttarakhand 244715 |